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Carlos Shoes: Products & Services

Carlos Shoes, created back in 2001, is a hip shoe company that was founded by musician Carlos Santana. The shoes have been an extension of his music and have delivered the same passionate, sultry energy to its wearers.

The website is designed such that the customers can browse the shoe styles depending on one's desired purpose for the shoes she is going to buy. Here are the different categories of Carlos Shoes: 

Carlos Shoes: Company Background

Carlos Shoes has a guitar pick-shaped logo along with a red guitar outline. The owner, Carlos Santana, wanted to infuse his love of music into shoes. Located in New York, New York, the company made contemporary shoes for divas who desire uniqueness and believe that shoes make a strong statement on the entire fashion ensemble.

A portion of the proceeds goes to the Milagro Foundation, which was also established by Carlos Sanatana and his family way back in 1998. The foundation funds educational and art programs intended for children. As Carlos quoted, "We believe that life is a miracle and that children everywhere deserve the opportunity to lead safe, healthy and educationally creative lives."

Carlos Shoes: Customer Feedback & Reviews

The Carlos Stores Women’s Prestige, a leather high heels with flirty ruffles, was granted 4.3 stars out of 5 basing on 32 customer reviews. The women simply loved the flair this pair brings and here are what they have to say:

"I bought these shoes for my something blue for my wedding. They are gorgeous and the Peri blue is just gorgeous. I cant wait to have these poking out from under my dress. Very comfortable shoes and runs true to size." --PinkJe!!yBean

"I only gave it 3 stars, just because the band at the front is a bit narrow, and I have normal feet (not wide) and it was tight...had to get the band stretched. Other than that the shoe is a hit and everyone asked where I got it. Not made for standing for long periods though!" --trinigirl

Carlos’ Destiny Platform Pumps, a pair with an almond-toe silhouette, received 4.5 stars out of 5 basing on 12 Macy’s reviews. The customers are extremely impressed by this design and to quote them,

"I just got my shoes in the mail literally ten minutes ago. They are sooo comfortable and my foot slid right in... I have wide feet so I was surprised since some of the reviewers said they were narrow. The only minor issue is that the shoes are VERY slippery on the bottoms even on carpet. Other than that they are true to size and the color is the same as described in the pic. These shoes can go with just about anything and are a great spring/summer wardrobe addition. Can't wait to wear them." --BlakChyna

"I got the cognac color shoes and I must say that they are gorgeous!! I have narrow feet and usually wear a size 8 1/2 in open toe shoes and a half size up in closed toe but I bought these in 8 1/2 and they are a perfect fit. The bottom of the shoe doesn’t have a lot of grip but I hope that after a little wear, it forms a little more grip." --Hope W

Carlos Shoes: Business Credibility & Trustworthiness

Although Carlos Shoes is not accredited by the Better Business Bureau, its products have been appearing in popular publications worldwide. Carlos Shoes have appeared on the following fashion magazines: Seventeen, Latina, Cy Fair, Ser Padres, Alive, People Style Watch, Life & Style Weekly, Every Day with Rachel Ray and Houston Lifestyles. For the compilation of the shoes featured on each of these magazines, you can check out their As Seen In Page or 2012 Press board on Pinterest.

Carlos Shoes: Website Popularity & Google Ranking

The Carlos Shoes Official Website, existing online for 7 years, has a Google Page Rank of 4 out of 10. According to, 796,297 sites have a better three-month traffic rank than Carlos Shoes. It has a 162,255 rank on United States, but it is doing better in Los Angeles where it ranked 49,834. On the average, it receives a total of 3.3 page views per day.


Carlos Shoes: Social Media Presence

Aside from the Carlos Official webpage, you can stay connected with the company’s updates through their Official Facebook Fan Page. They now almost have 4,700 likers on their page. If you’d like to be the first one to grab on their tweets, then join the other 6,800 who follows them on twitter. Get shoe-inspiration and new product releases on their boards on Pinterest, which now have 150 followers.

Carlos Shoes: Website Security & Safety

According to the Google Diagnostic Page, none of the seven pages of has been listed as suspicious for the last 90 days. You need not worry about malicious software being installed in your computers while you scan their website. The website is running on 5 host networks such as AS701 (UUNET), AS20940 (AKAMAI) and AS209 (QWEST).

Carlos Shoes: Pricing & Packages

When compared to other shoe brands, Carlos Shoes products are a little cheaper than some and a little more expensive than some brands. The price range of Carlos Shoes lies in the middle, but the quality is superb. Check out the sample prices of their selected products below.

Carlos Shoes Item


Women’s Lust (pumps)


Women’s Extreme (wedge)


Women’s Oliver (dress boots)


Women’s Chase (boots)


Women’s Tatiana (sandals)


Women’s Sardinia (high heels)


You might want to check out the women section of the following online stores for comparison.

Carlos Shoes: Shipping Rates & Policies

Carlos Shoes shipping rates and policies are as follows.



2nd Day

Next Day

1st pair




Each additional pair




Shipping Times

5 to 7 days

Second Business Day

Next Business Day (PM)

 Notes: Shipping rates only apply to orders from United States. Second Day Air is a requirement for orders shipped to Hawaii and Alaska plus an additional of $5.50 per ordered item.

Once your order is placed, you will receive a confirmation email containing the tracking information of your shipment. 

Carlos Shoes: Payment Methods Accepted

Interested to purchase Carlos Shoes? You just need to have a Visa, MasterCard, Discover or American Express. If upon your online payment you have encountered an error message after verifying your credit card information,  you must see to it that the following data are correct:

  • Name as it appears on card
  • Billing Address
  • Credit Card Number
  • Credit Card Expiration Date

If more problems persist, you should call your bank for the information. 

Carlos Shoes: Returns, Refunds & Exchange Policy

Not contented with your Carlos Shoes purchase? No problem, you can return the unworn shoes provided that it is within 60 days since the date of purchase. Just follow these guidelines:

  1. Download the return shipping label and the return form.
  2. Re-pack your order along with the filled up form inside the package.
  3. Jot down your order number on the return shipping label. This would speed up the transaction. You can find your order number in your My Account page. Make sure that you have attached the return shipping label outside of the box.
  4. Mail your package to the address below. Returns

15835 Fern Ave.

Chino, CA 91708

Note: The return shipping cost will be covered by the customer. If you have any questions, you may call toll free at 888-418-2411.

Carlos Shoes: Product images & screenshots
Carlos Shoes Coupons
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Get $10 Off $50 or More @ Carlos Shoes
Get 20% off sitewide + free standard shipping @ Carlos Shoes
Get 10% Off Entire Order @ Carlos Shoes
Get 10% OFF SITEWIDE ORDER @ Carlos Shoes
Save up to 50% on select styles at Carlos by Carlos Santana @ Carlos Shoes